Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website or book our services:

Personal Information

• Name: To identify you and process your rental or tour booking
• Contact Details: Phone number and WhatsApp contact for booking confirmations and communication
• Accommodation Information: Your hotel/resort name for service delivery and tour pickup coordination
• Age and Nationality: To verify rental eligibility and comply with legal requirements
• Government ID (Bike Rentals only): Held by us for the entire rental period for your safety — in case of an accident, your ID allows us to identify and assist you immediately. Your ID is returned to you when you return the bike. Land tour guests are not required to surrender their ID.
• Special Requests: Tour stop preferences and interests shared during land tour bookings

Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, links clicked
• Cookies: We use cookies to improve your browsing experience

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and confirming your motorbike rental or land tour bookings
• Communicating with you via WhatsApp regarding your reservation
• Verifying your identity and eligibility to rent or join a tour
• Coordinating your land tour itinerary and driver assignment
• Providing customer support and roadside assistance
• Improving our website and services
• Complying with legal obligations and preventing fraud
• Sending promotional offers (only with your consent)

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Display relevant advertisements (if applicable)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

4. Third-Party Services

We may use third-party services that collect, monitor, and analyze data to improve our service:

Google AdSense

We use Google AdSense to display advertisements on our website. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google's Ads Settings.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

WhatsApp

Booking communications are conducted through WhatsApp. By using our booking service, you agree to WhatsApp's Privacy Policy.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to share information
• Service Providers: Trusted third parties who assist in operating our website (e.g., hosting, analytics)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of our business, customers, or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records and rental agreements are typically retained for:

• Active bookings: Duration of rental period
• Completed rentals: Up to 2 years for legal and accounting purposes
• Government ID: Held physically during the rental period and returned to you upon bike return

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your personal data for marketing purposes
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us via WhatsApp at +63 907 352 7234.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. International Data Transfers

Your information may be transferred to and stored on servers located outside of the Philippines. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.